Refund Policy

Return Policy

If you’ve received wrong or expired product(s) request return/ replace product, request within 7 days from the date of delivery.
Please raise a request here with reason, order and contact details on email at info@jideninc.com.
In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.

  • Give us 2 working days to review your return request.
  • After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
  • In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, in your PayTMWallet .
  • After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – Physical damage/ tampered product or packaging
  • Incomplete order – missing products
  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jideninc.com.

Under what conditions return/ replacement requests will not be accepted?

  • Opened/ used/ altered products.
  • Original packaging (mono cartons, labels, etc.) missing.
  • The return/ replacement request is generated after 7 days from the date of delivery.
  • The damaged/ missing product is reported after 2 days from the date of delivery.

How are returns processed?

To return your product, you should email about your product on info@jideninc.com.Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
JIDEN reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

Note – Orders can be only cancelled till the status is “Ready to Ship”.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 7 business days incase of cancellation of an order.In case of returns, we will refund the money after the product has been received and inspected Please note, this entire process takes 2 weeks after the return has been picked up.

Late Or Missing Refunds (if Applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at www.jiden.com.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 7 days of delivery.
If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at www.jideninc.com

SHIPPING

To return your product, you should email about your product on info@jideninc.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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