Refund Policy

If you've received wrong or expired product(s), request a return or replacement within 7 days from the date of delivery.
For damaged or missing product(s), raise a return/replacement request within 2 days from the date of delivery.

• Request returns via email at info@jideninc.com with your reason, order, and contact details.
• Give us 2 working days to review your return request.
• We will arrange a pickup or guide you for self-shipping (with courier reimbursement to your PayTM Wallet).
• After receiving your product(s), we will verify and initiate replacement or refund as per stock availability.

Eligible Return/Replacement Conditions

• Wrong product delivered
• Expired product delivered
• Damaged product delivered (physical damage/tampered packaging)
• Incomplete order (missing products)

We only replace items if they are defective or damaged. For exchanges, email us at info@jideninc.com.

Non-Eligible Return/Replacement Conditions

• Opened, used, or altered products
• Missing original packaging (mono cartons, labels, etc.)
• Request generated after 7 days from delivery
• Damaged/missing product reported after 2 days from delivery

Return Process

1. Email your return request to info@jideninc.com.
2. Pickup is arranged within 5-7 business days, or self-ship if pickup is unavailable.
3. After inspection, you will be notified of approval or rejection of your refund.
4. If approved, refund is processed to your original payment method within a few days.

JIDEN reserves the right to cancel any order at any time and may verify orders before shipping.

Refunds

• Prepaid orders: Refund to original payment method within 7 business days.
• Cash on Delivery: Provide bank details for refund.
• Returns: Refund after product is received and inspected (up to 2 weeks after pickup).

Late or Missing Refunds

• Check your bank account and contact your credit card company/bank for processing times.
• If you still have not received your refund, contact us at info@jideninc.com.

Partial Returns

You can return any eligible products within 7 days of delivery.

Shipping

• Email your return request to info@jideninc.com.
• You are responsible for return shipping costs (non-refundable unless otherwise stated).
• Refunds will exclude return shipping costs.
• Delivery times for exchanged products may vary by location.
• Orders are dispatched within 2 days of placing the order. Most orders are delivered within 7 to 10 working days. Delivery of all orders will be duly done to the address mentioned by you at the time of placing the order. Make sure that you provide the complete valid address with the pin code and your full name and phone number at the time of order.
• If the phone number is incorrect the delivery will not happen.
NOTE: In exceptional circumstances, such as extreme weather conditions, strikes, unfortunate accidents, unforeseen technical glitches, widespread diseases, natural calamities, government restrictions, transport disruptions, political unrest, or festive time, we may not be able to ensure timely deliveries. We may require additional time and effort in such cases. However, we assure you that we will do our best to deliver your order at the earliest.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.